When can a job mean the differnce between life and death and you not even be there?
When you work for an ambulance service in a control room.
Let me explain. It is the kind of job where people call you for help, often they only way they can feel reassured is when someone tellsvthem help is on the way, but sometimes they need your help before a paramedic even gets to their door.
The diffrence you can make at the end of a phone is vital, you can save a life without even being there.
So it is always painful when you make a mistake that could cost someone their life and you always hope and pray that everything will turn out for the best, partly for the paitent but mostly for selfish reasons and to ease you own concious.
Many people think the job of 999 call taker is easy, just take a name and address and you done. But what most don’t realize is that you are the first line of help in someone desperate hour of need and we need to be able to offer advice which can make a difference.
So next time you call 999 remember what we have to do to help you.
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